LAST UPDATED: June 1, 2025

Terms & Conditions

THESE CUSTOMER TERMS AND CONDITIONS (THIS “AGREEMENT”), BY AND BETWEEN ASTRAL SOFTWARE INC., A DELAWARE CORPORATION WITH OFFICES LOCATED IN BROOKLYN, NY (“COMPANY”) AND THE ENTITY ON WHOSE BEHALF THE INDIVIDUAL ACCEPTING THIS AGREEMENT REPRESENTS (“CUSTOMER”), IS EFFECTIVE AS OF THE EARLIEST DATE ON WHICH YOU FIRST REGISTER ON THE PLATFORM AND ACCEPT THIS AGREEMENT, YOU EXECUTE OR OTHERWISE SIGN OR SUBMIT TO AN ORDER THAT INCORPORATES THIS AGREEMENT BY REFERENCE, OR UPON YOUR FIRST USE OF THE PLATFORM (THE “EFFECTIVE DATE”). YOU OR THE ENTITY YOU REPRESENT AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS INCLUDED HEREUNDER TO THE EXCLUSION OF ALL OTHER TERMS, AND YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO BIND THE ENTITY ON WHOSE BEHALF YOU ARE AGREEING TO THESE TERMS. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, CUSTOMER AGREES THAT DISPUTES BETWEEN CUSTOMER AND COMPANY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

The Parties agree as follows:

1. Definitions

2. Beta Services

If you are accessing the Platform on a free, unpaid, trial, beta, testing or similar basis ("Beta Services"), then unless otherwise indicated on an applicable Order, certain of Company's obligations under this Agreement will not apply, as further described below.

3. Access and Use

4. Customer Responsibilities

5. Support

During the Subscription Period, Company will use commercially reasonable efforts to provide Customer with basic customer support via Company's standard support channels during Company's normal business hours. This Section 5 does not apply to Beta Services.

6. Fees and Taxes

7. Confidential Information

8. Data Security

9. Intellectual Property Ownership; Feedback

10. Warranty; Warranty Disclaimer

11. Indemnification

12. Limitations of Liability

IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE

13. Subscription Period and Termination

14. Miscellaneous

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